The useful details
Every order is printed with care and packed for its journey. Here is what to expect after ordering, and what to do if something is not quite right.
Bramble & Blade cards are printed to order. Most orders are ready and dispatched within five working days after payment has been received.
Larger packs, trade orders and custom work may take a little longer. If an order is needed for a particular date, contact the studio before ordering so the timescale can be checked.
Delivery is available to UK addresses. The delivery charge and any available delivery options are shown during checkout before payment.
Delivery estimates begin once an order has been dispatched. Please check the delivery address carefully before completing an order. If an address needs to be corrected, contact the studio as soon as possible.
If an order has not arrived within the delivery estimate shown at checkout, email the studio with the order number and delivery postcode.
If you change your mind, tell the studio within 14 days after the day your order arrives. You then have a further 14 days to send the goods back.
Returned cards should be unused, undamaged and in a condition suitable for resale. Unless an item is faulty or incorrect, the cost of returning it is the customer’s responsibility. Please keep proof of postage.
Refunds are made to the original payment method within 14 days of the returned goods being received, or after acceptable evidence of return is supplied. The original standard delivery charge will be included. Any extra amount paid for an enhanced delivery service is not refundable.
Personalised products or items made to an individual specification cannot normally be returned because of a change of mind. This does not affect your rights if an item is faulty, damaged or not as described.
Every order is checked before it leaves the studio. If anything arrives damaged, is faulty or is not what was ordered, contact the studio as soon as possible with the order number and clear photographs of the problem.
The studio will put things right with an appropriate replacement or refund. Reasonable return postage will be covered when goods are faulty or incorrect. Your statutory rights are not affected by this policy.
Simple returns
Need some help?
For delivery questions, an existing order or a return, email Bramble & Blade and include the order number where possible.
Email the studioLast updated: 12 August 2026