Terms &
conditions.

About these terms

These terms apply when a consumer buys goods from Bramble & Blade Paper Co. through this website. Please read them before placing an order. By ordering, you agree to these terms.

Nothing in these terms removes or limits any rights that cannot legally be excluded under UK consumer law.

Products and descriptions

Bramble & Blade sells greetings cards, envelopes, mixed boxes, trade packs and selected custom products. Product pages describe the design, quantity, materials, finish and other important features.

Reasonable care is taken to display colours and product details accurately. Screens and devices can show colours differently, so a small variation between the image and the printed product is not a fault. Paper and print finishes may also have minor natural variations between production runs.

Product packaging may change where this does not materially affect the product. All products remain subject to availability.

Placing and accepting an order

Check the products, quantities, personalisation, delivery address and contact details before submitting an order. The checkout should provide an opportunity to correct mistakes before payment.

An acknowledgement that an order has been received does not necessarily mean it has been accepted. A contract is formed when Bramble & Blade confirms acceptance or dispatch, whichever happens first.

An order may be refused or cancelled before acceptance if a product is unavailable, payment cannot be authorised, an obvious pricing error has occurred, delivery is not available to the address supplied or the order appears fraudulent. Any payment already taken will be returned.

Prices and payment

Prices are shown in pounds sterling and include applicable taxes unless clearly stated otherwise. Delivery charges are shown separately before the order is submitted.

Payment must be made using one of the methods offered at checkout. Bramble & Blade may use a third party payment provider to process payment securely.

If an obvious pricing or description error is discovered before an order is accepted, the customer will be contacted and given the choice of confirming the order at the correct price or cancelling it.

Personalised and custom work

Customers are responsible for checking names, dates, spelling, punctuation and other supplied content. Where a proof is provided, production will begin only after the proof has been approved.

By supplying words, images or artwork, the customer confirms that they have permission to use them and that the material does not infringe another person's rights. Bramble & Blade may decline unlawful, abusive, discriminatory or infringing material.

Production and delivery

Most products are printed to order and are normally ready for dispatch within five working days. Larger packs, trade orders and custom work may require longer. Any different timescale will be shown or agreed.

Delivery options, charges and estimates are shown during checkout. Goods will be delivered within 30 days after the contract is made unless another time has been agreed.

The customer is responsible for providing a complete and accurate delivery address. If a parcel is returned because the address was incorrect or delivery was not accepted, a reasonable additional delivery charge may apply before it is sent again.

Responsibility for the goods passes to the customer when they, or a person they nominate, receives them. Ownership passes after full payment has been received.

Cancellation, returns and refunds

For most non personalised goods bought online, the customer may cancel without giving a reason by telling the studio within 14 days after the day the goods are received. The goods must then be returned within a further 14 days.

Unless goods are faulty or incorrect, the customer is responsible for the return postage and for taking reasonable care of the goods. A deduction may be made where handling has reduced their value beyond what would reasonably be allowed when examining them.

A refund will be issued to the original payment method within 14 days of receiving the returned goods, or acceptable evidence that they have been sent back. The original standard delivery charge will be refunded, but any extra cost for an enhanced delivery option will not.

Full instructions are available on the Delivery & Returns page.

Faulty, damaged or incorrect goods

Goods must be of satisfactory quality, fit for purpose and as described. If anything arrives faulty, damaged or incorrect, contact the studio as soon as possible with the order number and photographs where helpful.

Depending on the circumstances and the law, the customer may be entitled to a refund, repair or replacement. Reasonable return costs will be covered where goods are faulty or incorrect. These terms do not affect statutory rights.

Website content and intellectual property

The Bramble & Blade name, card designs, photographs, illustrations, copy and website content belong to Bramble & Blade or are used with permission. They may not be copied, reproduced, sold or used commercially without written permission.

The website may be used for personal shopping and information. It must not be misused, interfered with or used to introduce malicious code.

Responsibility and liability

Bramble & Blade is responsible for loss or damage that is a foreseeable result of breaching these terms or failing to use reasonable care and skill. It is not responsible for loss that could not reasonably have been foreseen when the contract was made.

Products supplied to consumers are intended for private use. Bramble & Blade is not responsible for business losses such as loss of profit, revenue, opportunity or business interruption unless separately agreed in writing.

Nothing in these terms limits responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory consumer rights or anything else that cannot legally be limited.

Events outside reasonable control

Bramble & Blade is not responsible for delay caused by events outside reasonable control, such as severe weather, disruption to postal services, supplier failure, fire, flood or interruption to essential systems. Customers will be contacted where possible and reasonable steps will be taken to reduce the effect of the delay.

Changes, validity and governing law

The terms that apply are those in force when the order is placed. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply.

These terms are governed by the law of England and Wales. A consumer living in Scotland or Northern Ireland keeps any mandatory rights to bring proceedings in the courts where they live.