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Bramble and Blade

Your information

Privacy
policy.

This policy explains what personal information Bramble & Blade collects, why it is needed and the choices you have about how it is used.

01

Who is responsible for your information

Bramble & Blade Paper Co. is responsible for deciding how and why personal information is used. In data protection law, this is called being the data controller.

Complete before publishing

Add the legal name of the business owner or registered company and the business postal address here.

Privacy enquiries can be sent to hello@brambleandblade.co.uk.

02

Information collected

The information collected may include:

  • Your name, billing address, delivery address, email address and telephone number.
  • Order details, purchase history, refunds and delivery information.
  • Messages, enquiries, reviews and any information supplied for custom work.
  • Marketing preferences and records of consent or withdrawal.
  • Technical information such as IP address, browser type, device information and website activity.
  • Information needed to detect fraud, protect the website and resolve disputes.

Payment card details are normally collected directly by the payment provider. Bramble & Blade does not need to receive or store complete card details.

03

How and why information is used

Personal information may be used to:

  • Accept payment, prepare, deliver and manage an order.
  • Answer questions, provide customer care and deal with returns or complaints.
  • Keep accounting, tax and transaction records required by law.
  • Prevent fraud, keep the website secure and protect legal rights.
  • Improve products, customer service and the operation of the website.
  • Send marketing where permission has been given or where the law otherwise permits it.
Lawful bases

Depending on the activity, information is used because it is necessary to perform a contract, comply with a legal obligation, pursue a legitimate business interest or because consent has been given. Consent can be withdrawn at any time.

04

Who may receive your information

Information is shared only where it is needed to operate the business, fulfil an order or meet a legal responsibility. Recipients may include:

  • Payment processors and fraud prevention providers.
  • Website hosting, ecommerce, email and technical support providers.
  • Printers, packaging suppliers, postal services and delivery companies where needed for an order.
  • Accountants, insurers, professional advisers and public authorities where the law requires it.

Personal information is not sold. Where a provider processes information outside the UK, appropriate safeguards required by data protection law will be used.

05

How long information is kept

Information is kept only for as long as it is needed for the purpose for which it was collected, including legal, accounting and dispute resolution requirements.

Order and transaction records may usually be retained for up to six years. Enquiries are kept for as long as reasonably needed to answer them and deal with any related issue. Marketing records are kept until consent is withdrawn, an objection is made or the information is no longer needed.

Information may be deleted, anonymised or retained for longer where there is an unresolved complaint, legal claim or other lawful requirement.

06

Marketing and cookies

Marketing emails will only be sent where the law permits. Every marketing email will provide a way to unsubscribe. You can also object by emailing the studio.

The website may use essential cookies needed for functions such as the shopping bag and checkout. Optional analytics, advertising or preference cookies should not be used until the visitor has made a choice where consent is required.

More information about the cookies used on this website will be available on the Cookie Policy page.

Your information

Your data protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of your personal information.
  • Ask for inaccurate or incomplete information to be corrected.
  • Ask for information to be deleted.
  • Ask for the use of information to be restricted.
  • Object to particular uses, including direct marketing.
  • Receive certain information in a portable format.
  • Withdraw consent where processing relies on consent.
  • Complain to the Information Commissioner’s Office.

A request is normally free of charge. Proof of identity may be requested before personal information is released or changed.

07

Children and automated decisions

This website is intended for adult customers and is not designed to collect personal information directly from children. Bramble & Blade does not use personal information to make solely automated decisions that produce legal or similarly significant effects.

Questions or requests

Contact Bramble & Blade.

To ask a privacy question or exercise a data protection right, email the studio and describe what you need. If you remain unhappy, you can complain to the Information Commissioner’s Office at ico.org.uk.

Send a privacy enquiry

Last updated: 17 August 2026